Refund Policy

This Refund Policy applies to purchases of credits and other digital services offered through ClipMe.AI. All purchases are one-time credit purchases; we do not currently offer auto-renewing subscriptions.

CLIPME AI INC is the seller and merchant of record. Card payments are processed by our payment processor, Stripe; approved refunds are returned to your original payment method through Stripe.

1. General rule

Except where required by applicable law or approved by us, completed transactions are generally non-refundable. Nothing in this Policy limits consumer rights that cannot legally be excluded.

2. Unused credit purchases

A buyer may submit a refund request within 14 days of the transaction date. For an unused credit package, CLIPME AI INC may approve the request after verifying the transaction and account usage. Submitting a request does not automatically guarantee a refund.

A package is considered used once any credit associated with the package has been consumed by a generation or processing operation, reserved for an operation that completed successfully, or applied to a delivered output. Any approved payment refund is returned to your original payment method through Stripe.

3. Used credits

After credits have been used, the purchase is generally non-refundable, except where applicable law requires a refund, the transaction was duplicated or unauthorized, credits were deducted incorrectly, a material technical defect prevented access to the purchased Service, or we approve a discretionary refund.

Creative dissatisfaction alone does not necessarily indicate a technical defect. AI-generated results can vary and may contain artifacts, inconsistencies, or unexpected creative results.

4. Failed generations

If a generation fails because of a verified technical error and no usable output is delivered, the normal remedy is restoration of the credits associated with that generation. Examples include a server error that prevented completion, a job that reported failure and delivered no usable output, credits deducted twice for the same confirmed operation, or a technical defect that prevented access to the result.

Credit restoration is not a cash refund. A completed generation that does not match subjective creative preferences is generally not eligible for a cash refund.

5. Statutory withdrawal and consumer rights

Certain jurisdictions provide mandatory withdrawal, cancellation, or refund rights for digital services. Those rights apply where required and override conflicting parts of this Policy. We determine and process eligible statutory refunds as required by law, returning approved amounts to your payment method through Stripe. You may be asked to provide express consent to immediate delivery of digital services and, where legally permitted, acknowledgment that a withdrawal right may be lost after performance begins.

6. Duplicate and unauthorized transactions

If you believe a transaction was duplicated or unauthorized, contact us promptly at support@clipme.ai with the email address used for purchase, the transaction or receipt reference, the purchase date, the charged amount, and a description of the issue.

7. How to request a refund

Refund requests should be submitted to us by email at support@clipme.ai with the email address used for the purchase and your transaction or receipt reference. We will investigate and, if the request is approved, return the refund to your original payment method through Stripe.

8. Refund processing

Approved refunds are returned to the original payment method through Stripe where possible. Processing times depend on Stripe, the original payment method, the card network, your bank, and applicable law. If a transaction is refunded, credits associated with that transaction may be removed, the account may reflect a negative balance if the credits were already consumed, and access may be restricted until any negative balance or abuse issue is resolved.

9. Chargebacks and payment disputes

Before initiating a chargeback, please contact product support at support@clipme.ai so the issue can be investigated. If a chargeback or payment reversal is initiated, access to the relevant credits or Service may be temporarily suspended, credits related to the disputed transaction may be removed, and the account may be restricted while the dispute is reviewed. This section does not limit lawful rights to dispute a payment.

10. Refund abuse

Refunds may be denied where there is evidence of fraud, repeated refund abuse, intentional consumption of credits followed by an improper refund request, an abusive or fraudulent chargeback, or violation of the Terms of Service or Acceptable Use Policy.

11. Contact

CLIPME AI INC
c/o Cogency Global Inc., 850 New Burton Road, Suite 201, Dover, DE 19904
Email: support@clipme.ai
Phone: +357 94104222

Payments are processed securely by Stripe. CLIPME AI INC is the seller and merchant of record.